Privacy Policy

1. Who We Are

FlySolo AI LLC ("FlySolo AI," "we," "us," or "our") is a software-as-a-service company providing AI-powered automation tools for solo home service contractors. Our principal place of business is in Virginia, USA. You can reach us at hello@flysoloai.app.

2. Information We Collect

We collect information you provide directly to us, information collected automatically, and information from third parties.

Information you provide:

• Name, email address, phone number, and business name when you sign up
• Payment information (processed securely by Stripe — we do not store card details)
• Business details such as your trade, service area, and Google Review link
• Communications you send us via email or SMS

Information collected automatically:

• Usage data, IP addresses, browser type, and pages visited
• Cookies and similar tracking technologies
• SMS and call logs related to your FlySolo AI automations

Information from third parties:

• Payment and subscription data from Stripe
• SMS delivery data from Twilio
• Review and response data from Google

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve the FlySolo AI platform and tools
• Send you SMS messages and automated communications as part of the service you subscribed to
• Process payments and manage your subscription
• Send you account-related notifications and service updates
• Respond to your support requests and inquiries
• Comply with legal obligations

4. SMS Messaging

FlySolo AI uses Twilio to send SMS messages on behalf of contractors using our platform. These messages may include:

• Missed call text-back responses to your customers
• Review request messages sent after completed jobs
• Appointment reminders and rebooking messages
• Account and service notifications sent to you as a subscriber

By signing up for FlySolo AI, you consent to receive these SMS messages. Standard message and data rates may apply based on your mobile carrier. You may opt out at any time by replying STOP to any message or contacting us at [email protected].

SMS phone numbers and opt-in data are never sold, shared, rented, or transferred to any third party for any purpose, including marketing. This information is used solely to deliver the SMS services you have consented to receive through FlySolo AI.

5. How We Share Your Information

We do not sell your personal information. We may share your information only in the following circumstances:

• Service providers: We share data with trusted vendors (Stripe, Twilio, Google, Make.com, OpenAI) solely to operate the FlySolo AI platform
• Legal requirements: If required by law, court order, or government authority
• Business transfers: In connection with a merger, acquisition, or sale of assets, with appropriate notice to you

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you cancel your subscription, we will retain your data for up to 90 days before deletion, unless a longer retention period is required by law.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of SMS communications at any time by replying STOP
• Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at [email protected].

8. Security

We implement industry-standard security measures to protect your information, including encryption in transit and at rest. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and contact us immediately if you suspect unauthorized access to your account.

9. Cookies

Our website uses cookies to improve your experience and analyze site traffic. You can control cookie settings through your browser. Disabling cookies may affect some features of the site.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Children's Privacy

FlySolo AI is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or by posting a notice on our website. Your continued use of FlySolo AI after changes take effect constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:</